Refund policy

VIBECRAFT TEES – RETURN & REFUND POLICY
At VibeCraft Tees (urbancribly.com), we curate everyday essentials, artisan glassware, and unique lifestyle mugs designed to bring a premium vibe to your daily rituals. We want you to love your purchase. However, if an item doesn't quite fit your space or style, we are here to make the return and refund process as smooth as a morning pour.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your package to initiate a return. To be eligible for a successful return, your item must be in the exact condition you received it: unworn, unused, unwashed, and nestled safely in its original, undamaged packaging.
Special Note on Glassware and Delicate Items: Items like our Acqua Glassware Set or Aspen Tea Set must be packed securely with original protective foam/bubble wrap to prevent transit breakage during their return journey.
2. How to Initiate a Return
Do not send items back to the manufacturer or the shipping origin without prior authorization. To start a return, please follow these steps:
  1. Contact our dedicated support team via email at sqlrtnan@outlook.com.
  2. Provide your full name, order number, and a brief explanation of why you wish to return the item.
  3. Once approved, securely package your item and ship it directly to our verified processing center:
    • Attn: SECARR DUNCAN
    • Return Address: 1156 Tolkien Ln, Jacksonville, FL 32225
Please note: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned package.
3. Damaged, Broken, or Incorrect Items
Because we specialize in exquisite glass and ceramic homeware, we take packaging very seriously. If your Amalfi Glassware or Argot Mug arrives cracked, shattered, or defective, please inspect it immediately upon delivery and contact us within 48 hours at sqlrtnan@outlook.com.
  • Required Evidence: Please attach clear photographs of the damaged product and the outer shipping box/label.
  • Resolution: Upon verification, we will swiftly dispatch a brand-new replacement at zero extra cost to you, or issue a full refund.
4. The Evaluation and Refund Process
Once your returned package arrives at our Jacksonville facility, our quality assurance team will inspect the items. We will send you an email notifying you that we have received your package and whether your return has been approved or rejected based on item condition.
  • Approved Returns: Your refund will be processed immediately. A credit will automatically be applied to your original credit card or method of payment.
  • Processing Time: It typically takes 5 to 10 business days for financial institutions to post the refund to your account.
5. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account or contact your credit card company first, as it may take some time before your refund is officially posted. If you have done this and still have not received your funds, reach out to us at sqlrtnan@outlook.com.